Shopping Info

【Payment Methods】

1. Credit card online payment

USTINI EarthingHealth Shoes website is managed by Haka Shoe Industry Co., Ltd. Unified Business Number: 28949841. When shopping online on the USTINI website, you can enjoy a seven-day inspection period and we provide one-time free shipping for exchanges. The inspection period is not a trial period. Please make sure to keep the product and any gifts in new condition during the trial. Returns will not be accepted if there is any reduction in the value of the product.

Due to financial and logistical requirements, returns must include all products and gifts from the order. When returning items, please also provide the paper invoice. If it cannot be provided at the same time due to differences in delivery times, please send it back to USTINI via registered mail (Address: Brand Operations Department, No. 928, Zhongshan Road, Shengang District, Taichung City, 42943 / Tel: 04-35050800).

The refund will be calculated from the date the invoice is received. To avoid the inconvenience of returning and waiting for refunds due to size issues, we recommend referring to the size charts before placing an order.

Feel free to utilize our customer service hotline (04-35050800), or reach out to us via our Facebook fan page or LINE customer service for size recommendations.

【International/Overseas】

USTINI offers two shipping methods: SF Express home delivery and overseas delivery to 7-11 stores. If you have any concerns, you can contact our customer service through LINE for assistance. 😊

1. SF Express Delivery (Cash on delivery)

Ordering Instructions:

1. Please visit the USTINI I've Got Your Back Health Shoes website to select your desired products. After placing your order, please make sure to choose credit card payment.

2. You can fill in the address and phone number arbitrarily (as the website is intended for use by Taiwanese customers). For example: No. 928, Zhongshan Road, Shengang District, Taichung City / 0912345678.

3. In the customer remarks section, please provide the overseas address, recipient's name, recipient's phone number, and email address. Shipping Fee Explanation: The shipping fee is to be paid upon delivery by the driver. Estimated shipping fees are as follows: Approximately 1.5kg for one pair of shoes, approximately 3kg for two pairs, and so on. Please refer to the SF Express website for an estimate of international shipping fees based on your order quantity and shipping location.

4. Overseas Delivery to 7-11 Stores The following countries are eligible for delivery to 7-11 stores: Hong Kong, Singapore, Malaysia, Thailand, and Macau. Shipping fees must be collected before placing an order. Orders will be shipped within 2-3 working days, and delivery to the recipient country typically takes 2-3 days. Customers must ensure that they can collect their orders before placing them.

Ordering Instructions:

1. Please visit the USTINI I've Got Your Back Health Shoes website to select your desired products and the 7-11 store for delivery. Fill in the recipient's name, phone number, address, and email address completely. After placing your order, please make sure to choose credit card payment. Due to size limitations for delivery to 7-11 stores, orders are limited to a maximum of two pairs of shoes.
2. Store pickup timeframe: Within 2 days for Hong Kong, Singapore, and Malaysia; within 3 days for Thailand; and for Macau, pickup is available from a smart locker. Customers must collect their orders within 24 hours after the goods arrive.

【*If the order is not collected from the store within the specified period, the local logistics company will contact the customer and arrange for home delivery. The additional delivery fee will be borne by the customer.】

【*If delivery cannot be completed due to personal reasons, the local logistics company will dispose of the goods, and USTINI I've Got Your Back Health Shoes will not issue a refund for such orders.】

Shipping Fees for 7-11 International Store Pickup:

2. Notes: Additional charges apply for remote areas in Malaysia (e.g., East Malaysia or postal codes starting with 87XXX). USTINI I've Got Your Back Health Shoes will contact you in such cases. If unable to accommodate, the order will be canceled without objection.

Remarks:

1. Shipping days: Orders are shipped within 2-3 days, and if stock needs to be transferred, it may take 7-14 days.
2. No returns or exchanges are available for overseas orders. If you have any concerns about sizing, please contact our customer service through LINE!
3. Actual shipping fees may vary due to periodic adjustments by shipping companies. The shipping fee displayed at checkout will prevail.
4. Import duties vary by country, and buyers are responsible for paying any customs duties or additional charges for remote areas upon receipt of the package.

Welcome to "USTINI I've Got Your Back Health Shoes". To ensure your peace of mind while using our website's services and information, and to safeguard your rights, please read our Privacy Policy.

Privacy Statement

https://www.ustini.com.tw/ is operated by Haka Shoe Industry Co., Ltd. USTINI I've Got Your Back Health Shoes highly values the privacy of its members and adheres to the provisions of the Personal Data Protection Act. Therefore, we have formulated a Privacy Policy, which you can refer to below.

1. Security of Personal Data

Protecting the personal privacy of our members is a vital operating principle of USTINI I've Got Your Back Health Shoes. Without the member's consent, we will never provide their personal data to any third party unrelated to the services of this shopping website. Members should keep their internet passwords and personal data confidential and should not provide any personal information, especially internet passwords, to anyone. After using the services provided by USTINI I've Got Your Back Health Shoes website, always remember to log out of your account. If sharing a computer with others or using a public computer, remember to close the browser window.

2. Collection, Processing, and Use of Personal Data

The personal data obtained by USTINI I've Got Your Back Health Shoes-related websites is solely for internal use and within the scope and purpose originally stated unless otherwise specified or required by relevant laws. USTINI I've Got Your Back Health Shoes will not provide data to third parties or use it for other purposes without prior notice or compliance with relevant legal provisions.

3. Purpose of Collection

The purposes of collection include marketing, consumer and customer management and service, online shopping, e-commerce services, surveys, statistics, and research analysis (legal specific purpose codes: 040, 090, 148, 157). USTINI I've Got Your Back Health Shoes will collect personal data through the membership registration process or transaction process.

4. Types of Personal Data Collected

The personal data collected on the website includes:

1. C001 Identifiers: such as the consumer's name, address, phone number, email, etc.
2. C002 Financial Identifiers: such as credit card or transfer account information.
3. C003 Identifiers in Government Data: such as ID number or passport number (for foreigners).
4. C011 Personal Descriptions: such as gender, nationality, date of birth.
5. C021 Family Status: such as marital status, whether or not children are present.

5. Period, Region, Object, and Method of Use

【Period】: During the company's operation. 【Region】: The personal data of consumers will be used in Taiwan. 【Object and Method of Use】: In addition to being used for membership and customer management functions within USTINI I've Got Your Back Health Shoes, consumer personal data will be used for identification, financial services, logistics services, marketing, and promotion. Examples include:

• Automatically displaying member information on pages when using various services provided by USTINI I've Got Your Back Health Shoes.
• Performing transaction-related activities, such as product delivery, service provision, payment processing, responding to customer inquiries, responding to member inquiries, providing after-sales service, and other necessary transaction-related activities.
• Marketing and advertising: Providing various electronic magazines and information related to services through email, mail, or phone. Analyzing member usage, analyzing new services, or improving existing services based on personal attributes or purchase records, browsing records on the USTINI I've Got Your Back Health Shoes website, etc. Contacting members regarding surveys, activities, message boards, or other service-related matters.

6. Member Rights Regarding Personal Data

The data subjects of personal data collected by USTINI I've Got Your Back Health Shoes have the right to exercise the following rights under the Personal Data Protection Act:

• Inquiry or request for access.
• Request for a copy.
• Request for supplementation or correction.
• Request to stop collecting, processing, or using.
• Request for deletion.

If members wish to exercise the above rights, they can request deletion, stop processing, or using personal data; please contact customer service through Contact Us (https://www.ustini.com.tw/contact). Please note that refusing to provide the necessary information required for membership may result in not being able to enjoy complete services or being unable to use the service at all.

7. Data Security

To ensure the privacy and security of members, USTINI I've Got Your Back Health Shoes account data is protected by passwords. USTINI I've Got Your Back Health Shoes also makes every effort to ensure the security of all personal data using reasonable technical and procedural measures. For secure online credit card transactions, we utilize the electronic payment mechanism developed by Green World Fintech Services Co., Ltd. Your entire online credit card transaction process at USTINI I've Got Your Back Health Shoes will be securely protected.

8. Methods for Inquiring About or Correcting Personal Data

When members have requests such as inquiry and access, providing copies, supplementation or correction, stopping computer processing and use, or deletion regarding their personal data, they can contact USTINI I've Got Your Back Health Shoes, and USTINI I've Got Your Back Health Shoes will promptly handle them.

9. Cookie

For the convenience of members, the USTINI I've Got Your Back Health Shoes website uses cookie technology to provide the services members need. Cookies are a technology used by website servers to communicate with browsers. They may randomly store strings on the member's computer to identify and differentiate users. If members disable cookies, they may not be able to log in to the website smoothly or use the shopping cart.

10. Revision of Privacy Policy

As the market environment changes, our company will revise the website policy from time to time. If members have any questions about the USTINI I've Got Your Back Health Shoes website's Privacy Statement or any matters related to personal data, they can contact USTINI I've Got Your Back Health Shoes via email.

11. Security Maintenance Plan for USTINI I've Got Your Back Health Shoes Company's Computer Processing of Personal Data Files

To ensure the security of personal data files, the company will designate personnel to maintain the security of personal data files according to the following security maintenance plan:

• Data Security Aspect: Establishing usage scopes and permissions for personal data files. Personal data files should be securely stored on personal computer hard drives. Unauthorized personnel are not allowed to access personal data