Thank you for visiting the official website of USTINI Earthing Health Shoes (https://www.ustini.com.tw/). To ensure you have a pleasant shopping experience, please carefully read the following purchase guidelines and take note of the related instructions.
1. Product Information
Color
Product colors may vary slightly due to different screen settings. We welcome you to visit our Stores & Distributors to try them on.
Size
Choosing a pair of comfortable, well-fitting health shoes is very important. For details on how to select the right size, please refer to the product description on each product page or the “Learn More” section.
Out of Stock
If an item is out of stock due to high order volume, we will proactively notify you and provide solutions (such as delayed shipping, order cancellation, or replacement with another product).
2. Orders & Checkout
Ordering Process
Add the desired items to your cart → Fill in recipient information → Choose a payment method → Confirm your order → Complete checkout.
Payment Methods
Credit card online payment, ATM transfer/remittance, Apple Pay, or Cash on Delivery.
Order Confirmation
Once your payment is completed, you will receive an order confirmation email automatically sent by the system. If you do not receive it or have any questions, please check your spam folder or contact us directly.
3. Shipping Information
We currently offer various delivery methods including home delivery and convenience store pickup. Shipping fees vary depending on the delivery method and region. Please refer to our Shipping Policy for detailed information on methods, costs, and delivery times. In general, products are shipped within 2–5 business days after payment confirmation (excluding weekends and public holidays). During peak seasons, out-of-stock situations, or special promotions, shipping may be delayed.
4. Return & Exchange Policy
If you wish to request a return or exchange, please apply within 7 days of receiving the product (including holidays). The product and packaging must remain intact, unused, and undamaged. For detailed procedures, please refer to our Return & Exchange Policy.
5. Customer Service
If you have any questions regarding the purchasing process, products, or delivery, please contact us or add our official LINE account. We will reply as soon as possible and provide assistance.