Does USTINI have offline stores?

Yes! We have stores across Taiwan. You can find the nearest location in our Stores .

Can I return or exchange a product?

Online purchases come with a 7-day trial period, including one free return/exchange. Items must remain brand-new and unused. See Return Policy for details.

How do I receive the welcome gift?

After completing registration, your welcome reward will be added to your account instantly and can be applied in the cart. Registration link: Portal .

How do I become a U-fan (join as a member)?

Go to the registration page → input mobile number → receive verification code → fill in name, password, birthday → complete.

How do I get my birthday reward?

Birthday credit will be automatically added to your account between 12–1 AM on your birthday.

Can online store coupons or credits be used in offline stores?

No. Due to different systems, online rewards and store rewards cannot be cross-used.

Are online and offline memberships the same?

They are different. Benefits vary between channels. See Membership for details.

Can damaged shoes be repaired?

Yes. Please contact customer service and provide photos. We will check if repair is possible and guide you through the process.

Does USTINI ship internationally? Will international orders be taxed?

Yes, we ship to Canada, China, Hong Kong, Japan, Korea, Macau, Malaysia, the Philippines, Singapore, Thailand, and depends on local customs, any additional duties or taxes will be paid by the recipient. See Delivery for details.

Do socks affect the earthing effect?

Some non-cotton socks may affect grounding/earthing function. For best results, wear USTINI earthing socks with circular silver-fiber design for optimal release.

How do I choose the right size?

Fit varies by series. Check "Description” or “Additional details” at the bottom of each product detail page. If unsure, contact customer service or visit a store to try on.

How long does shipping take?

In-stock items ship within 1–2 business days. If transferring stock or during inventory checks, processing may take longer—contact customer service for assistance.

How do I measure my foot length?

1. Stand with your heel against a wall. 2. Measure from the wall to your longest toe. 3. Match the measurement (cm) to our size chart.

Can I modify my order after placing it? What if I selected the wrong size?

No. If a change is needed, please message us on LINE or call customer service at 04-35050800.

What are USTINI earthing shoes and how do they work?

USTINI earthing shoes use patented static-release technology to connect your body to the ground, releasing daily static buildup for better balance and relaxation. Ideal for long standing/walking, fatigue, poor circulation, or static sensitivity.

How long does the earthing effect last? When should I replace my shoes?

Typically 1–2 years, depending on usage and wear. If the outsole is worn to the point of affecting traction, we recommend replacing earlier.

FAQ - USTINI

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