1. Return and Exchange Period
Customers are entitled to a 7-day inspection period (excluding holidays) for online purchases, during which USTINI offers one free shipping return or exchange service. To initiate a return or exchange, please contact customer service within 7 days of receiving your order. Requests made after this period will not be accepted.
- How the 7-Day Period Is Calculated:
- Home Delivery: Starts from the arrival date provided by the courier.
- Convenience Store Pickup: Starts from the notification date when the product arrives at the store.
2. Return and Exchange Conditions
- Inspection Period, Not a Trial Period: Items must be in their original, unused condition with no signs of wear, damage, or opened packaging. Non-compliance will result in the denial of your return or exchange request.
- All accessories and invoices must be included with the returned item; missing items will result in the return being declined.
- Personal hygiene products, such as socks and insoles, cannot be returned or exchanged once opened.
3. Return and Exchange Process
- Step 1 - Contact LINE Online Support
Scan the QR Code or search for ID: @jzj8100r
Provide your order details to confirm the items for return/exchange and the pick-up information. Our team will reply during office hours: Monday to Friday, 9:00 AM – 12:00 PM / 1:00 PM – 5:00 PM. - Step 2 - Logistics for Product Collection
USTINI will arrange for a courier to pick up the product. Please hand over the package to the delivery driver upon collection. - Step 3 - Product Inspection and Processing
Upon receiving the returned item, USTINI will inspect it to ensure it is in brand-new condition without damage. - Once the returned item is received and inspected, it will take about 5-20 business days (excluding holidays) to process your refund. Thank you for your patience.
- For credit card refunds, the processing time may vary depending on your bank’s billing cycle. Please check with your card issuer for details.